Shipping-returns

  • 🚚 MarkCeel Shipping & Return Policy

    Shipping Policy:

    At MarkCeel, we are committed to delivering your products quickly and safely.

    Processing Time: Orders are processed within 1 business days after payment confirmation.

    Delivery Time: Standard delivery takes 1–3 business days across the UAE.

    Free Delivery: Enjoy free delivery on all orders across the UAE.

    Order Tracking: Once your order is shipped, you will receive a tracking number via WhatsApp or email.

    > Note: Delivery times may vary due to weather, courier delays, or high demand periods.

  • Return & Refund Policy

    We want you to love your purchase! If you're not fully satisfied, we’re here to help.

    Return Period: Returns are accepted within 7 days of receiving your order.

    Condition: The item must be unused, in original packaging, and with all tags attached.

    Refund Method: Refunds will be issued to your original payment method after inspection.

    Non-Returnable Items: For hygiene reasons, earphones, personal care, and clearance items cannot be returned.

    Exchange: Exchanges are allowed if the product is defective or damaged upon arrival.

    > To initiate a return, please contact our support team via WhatsApp or email with your order number and issue details.

    Customer Support

    📞 24/7 Support: Our team is always available to assist you.

    💬 Contact Us: WhatsApp or Email – we respond within 24 hours.